apollo rental cars nz - new zealand airport car rental companies
All our hire cars and vehicles on fleet are new and well-appointed. We offer New Zealand hire cars ranging from economy rental cars to rental campervans. Naturally we maintain and service our New Zealand hire fleet to the highest standard possible.
Apollo has built a solid reputation of personalised service and quality rental cars. If you want great service and even better rates, Apollo Car Rentals is the way to go. Book your next car rental with us today!
Apollo Rental Cars NZ Rental Terms for travel between 01-Jun-2011 and 31-Mar-2013
Apollo bookings are facilitated by Hertz nationwideSummary of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in New Zealand dollars.
Rate Inclusions
For specific rate inclusions, please refer to Contract Rate Sheets.
Rental Period
Rental days consist of 24 consecutive hours. For rentals covering both the North and South Islands, i.e. Multi Island, a 3 day minimum applies in each island.
When returning a vehicle, we allow a grace period of 29 minutes, after which the customer is liable for and extra day’s charge at a higher rate.
No refund will be given on unused days.
Rental Charges
Rentals will be charged based on the rate applicable on the of vehicle collection. If a vehicle is collected on the 15 September and is on rental until the 15 October, the entire rental will be charged at the rate applicable on the 15 September.
Airport Locations
At time of booking please advise your correct flight number and arrival details. Bookings may not be confirmed without flight details.
Airport Concession Fee Recovery/Ferry Terminal Fee Recovery
Airport Concession/Ferry Terminal Fee Recovery is applicable at all Airport Locations and Ferry Terminals. The current charge is NZ$46 incl GST. We reserve the right to change this rate at any time.
The ACFR fee will apply for each airport and ferry terminal pick-up.
The Airport Concession Fee Recovery/Ferry Terminal Fee Recovery is NOT included in these New Zealand Car Rental Rates.
Taxes
Our rates include GST of 15%.
Credit Cards
Payment made to Apollo at time of booking:
Apollo only accepts Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.
Payment made to Hertz at pick-up:
Hertz accept all major credit cards. All credit card payments will incur an additional fee of 1.99%.
Exchange Rate / Currency Variations
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days, depending on the renter’s Financial Institution.
Rental Duration
The minimum rental for all vehicles is one day aside from one way rentals which are three days.
One Way Rentals
No one way fee for minimum 3 day rentals.
Driver’s Licence and Minimum Age
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also recommended. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a current medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.
Additional Products:
· Snow Chains - $50 per rental (must be pre-booked)
NOTE: Snow Chains in Queenstown Lakes District and MilfordSound (is the renters responisibility).
Due to sudden snowfalls being experienced on the areas, all vehicles must carry snow chains.
· Baby Seats - Baby seats (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to all vehicles. Cost is $20 per rental.
· Booster Seats - A booster seat (must be pre-booked) suitable for a child between 3 and 8 years of age can be fitted to all vehicles. Cost is $20 per rental.
· GPS (Neverlost) - $10 per day up to a maximum of $100 per rental.
Each Neverlost Unit comes in a kit which includes:
Neverlost Carry Bag
Windscreen Mount
Charger
Neverlost unit
Multiple Rentals
Customers who have more than one car rental in their itinerary for New Zealand, may add together the total number of rental days to take advantage of the applicable cheaper rate break.
Eg: 4 days Auckland, 4 days Wellington, 5 days Christchurch (13 days total) can be charged at the 7-13 day rate in lieu of 3 x 4-6 day rate.
There can be no more than 24 hours between returning one vehicle and collecting the next.
Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.
Multiple Hires are only available with the same vehicle group, same rate plan and when travel is within the same country.
Multi Island Rentals
Vehicles cannot be taken on the ferry between the North and South Islands or vv. When using the ferry between the North and South Islands or vv, renters must return the vehicle to the location at the Inter-Islander Ferry terminal and collect another vehicle upon arrival at the Inter-Islander Ferry terminal on the other island - this is classified as a Multi Island Hire.
For multi island hires, the total number of rental days must be 6 days or more.
There can be no more than 5 hours between returning one vehicle and collecting the next.
Group B-H - Only one reservation is required for a rental covering the North and South Island. For customers travelling between Wellington and Picton, a ferry crossover date and time is required at time of booking.
Group K – Separate reservations must be made for each rental.
Travel Restrictions
Cars are insured on all existing public roadways with the exclusion of, but not limited to Skippers Road (Queenstown), the road to Macetown in the Queenstown area, Tasman Valley Road , Mt Cook and 90 Mile Beach (Northland).
If the vehicle is driven “Off Road” or on any of the roads mentioned above, the rental agreement and excess becomes void. “Off Road” will include but not limited to any beach, dirt track, riverbed or roads other than tar seal or metal.
We reserve the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.
Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from Head Office. Subject to the change being approved, a minimum additional charge of $700 will apply.
Rental Extension
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The additional days will be charged direct to the client at locally applicable rates.
Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.
Change Of Vehicle
Should the vehicle booked be unavailable due to unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.
Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter), the remainder of the hire period.
Important
We reserve the right to refuse any rental at our discretion.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Smoking
Smoking is not allowed in our vehicles.
No Shows
Where a client does not pick-up their rental vehicle at the date and time confirmed on the reservation, Apollo reserves the right to charge a No Show Fee equal to the cost of one rental day as per the reservation. Exceptions to this charge will apply for those reservations that have been cancelled at least 48 hours prior to pick-up date; as well as having some form of documentation confirming cancellation.
Travel Insurance
We strongly recommend that the renter/s take out the highest level of Travel Insurance.
PROTECTION PACKAGE
Personal Injury
New Zealand legislation provides limited coverage for personal injury. Apollo strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.
Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental.
Third Party Liability claims are limited to $10 million and cover property damage (including any animal).
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to the rental company, not at the completion of the rental Period. The rental company reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.
Standard Liability
Apollo’s rental charge includes a Standard Liability of $2,000.
A Bond of $2000 will be collected at the time of entering into the Rental Contract. This Bond is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $2000 at time of pick-up.
The Standard Liability can be reduced by taking the following Reduction Option:
Value Pack
A Liability of NIL applies. This Option can be purchased by paying $12 per day at pick-up.
Bond/Deposit
A Bond/Deposit of $400 will be collected at the time of entering into the Rental Contract.
For security purposes, only a credit card can be used to provide a Bond/Deposit. Sufficient funds must be available on the credit card to cover the Bond/Deposit.
The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
Rates/Terms/Conditions
Are subject to change without notice.
Branch Hours
Auckland：
Monday - Sunday: 0730 - 1730
Auckland Airport
Monday - Sunday: 05:00 - 02:00
Christchurch
Monday - Friday: 0730-1730
Saturday: 0800-1200
Sunday: 0900-1200
Christchurch Airport
Monday - Sunday: 0600 to 2359 (midnight)
Picton
Mon-Sun 0800-1800
Picton Ferry Terminal
Mon-Sun 0800-1800
Queenstown
Monday-Friday: 0800-1800
Saturday-Sunday: 0900-1800
Queenstown Airport (flight information MUST be provided)
Monday-Sunday: 0830-1730
Wellington
Monday-Friday: 0730-1800
Saturday-Sunday: 0800-1730
Wellington Ferry Terminal
Monday - Sunday 0830-0900
Monday - Sunday 1300-1400
Monday - Sunday 1600-1700
Wellington Airport
Monday - Sunday: 0600-0100
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.